REFUND & DISPUTE POLICY

REFUND & DISPUTE POLICY

OrangeX – Global P2P USDT Marketplace
Effective Date: [Feb 2026]

1. Introduction

This Refund & Dispute Policy outlines the procedures and conditions under which disputes and refund-related matters are handled on the OrangeX platform (“Platform”).

OrangeX operates as a peer-to-peer (P2P) marketplace and is not a direct counterparty to transactions. All trades occur between users. However, OrangeX provides an escrow mechanism and dispute mediation support.

2. Nature of P2P Transactions

All transactions on OrangeX are conducted directly between:

• A Buyer (purchasing USDT)

• A Seller (selling USDT)

OrangeX:

• Locks USDT in escrow during transactions

• Provides a chat interface for communication

• Reviews disputes when formally submitted

OrangeX does not control fiat payment transfers.

3. Escrow Protection Mechanism

When a trade is initiated:

1. The Seller’s USDT is locked in escrow.

2. The Buyer sends fiat payment to the Seller.

3. The Seller confirms receipt of payment.

4. USDT is released to the Buyer.

Escrow protects both parties until the transaction is confirmed or a dispute is resolved.

4. Refund Principles

Due to the irreversible nature of blockchain transactions:

• Completed USDT releases are final.

• OrangeX cannot reverse blockchain transfers.

• Refunds are not guaranteed after escrow release.

Refunds may only occur under limited circumstances before escrow release or through dispute resolution.

5. When a Dispute May Be Filed

A user may open a dispute if:

• The Seller does not release USDT after confirmed payment.

• The Buyer claims payment was made but USDT not received.

• Fraudulent payment proof is suspected.

• Incorrect payment amount was transferred.

• The Seller claims non-receipt of payment.

• There is evidence of payment reversal risk (e.g., chargeback).

Disputes must be filed within the transaction time window shown on the Platform.

6. Dispute Filing Procedure

To initiate a dispute:

1. Click “Open Dispute” before order expiration.

2. Submit required evidence:

   • Payment confirmation

   • Bank receipt

   • Transaction ID

   • Screenshot proof

3. Provide explanation of issue.

Failure to provide sufficient evidence may result in dispute denial.

7. Dispute Review Process

Upon dispute submission:

• Escrowed USDT will be temporarily frozen.

• OrangeX support team will review submitted evidence.

• Both parties may be required to provide additional documents.

• A final decision will be issued based on available evidence.

OrangeX reserves sole discretion in dispute decisions.

Decisions are binding within the Platform.

8. Chargeback & Payment Reversal Risk

If a Buyer initiates:

• Bank chargeback

• Payment cancellation

• Fraud claim

OrangeX may:

• Suspend the Buyer’s account

• Freeze related assets

• Report activity to authorities

• Ban the account permanently

Chargeback abuse is considered fraud.

9. Fraud & Misconduct

If fraudulent activity is detected:

• The account may be immediately suspended.

• Escrowed assets may be frozen.

• KYC re-verification may be required.

• Authorities may be notified.

Examples of prohibited behavior include:

• Fake payment proof

• Stolen bank accounts

• Identity impersonation

• Collusion scams

• Payment method abuse

10. Incorrect Transfers

If a user sends payment to the wrong account:

• OrangeX is not liable.

• Recovery depends on cooperation of receiving party.

• Users must verify payment details before transferring funds.

11. Automatic Order Cancellation

Orders may be automatically cancelled if:

• Payment is not completed within time limit.

• Seller fails to lock USDT.

• Platform risk system detects abnormal activity.

Cancelled orders release escrowed USDT back to seller.

12. Limitation of Liability

OrangeX shall not be liable for:

• Fiat transfer errors

• Banking system failures

• User negligence

• Blockchain delays

• Loss after escrow release

• Third-party payment issues

Total liability shall not exceed platform fees paid for the transaction in question.

13. AML & Regulatory Reporting

If a dispute reveals suspicious activity:

• OrangeX may report to financial intelligence authorities.

• Accounts may be frozen pending investigation.

• Regulatory cooperation may be required.

Users agree to comply with lawful investigations.

14. Finality of Decision

All dispute decisions made by OrangeX are final within the Platform.

Users retain the right to pursue external legal remedies at their own cost.

15. Prevention Recommendations

Users are advised to:

• Trade only with verified users

• Never release USDT before confirmed payment

• Use supported payment methods

• Avoid third-party intermediaries

• Keep all communication inside the Platform

16. Policy Updates

OrangeX reserves the right to modify this Policy at any time.

Updated versions will be posted on the Platform.